Bartlett Lodge - Accessibility Policy

2014 Bartlett Lodge Multi Year Accessibility Plan - Click Here

Accessibility Policy
Effective: January 1, 2012
Bartlett Lodge is a renowned resort and dining facility located in the heart of Algonquin Park. Bartlett Lodge is committed to providing people with disabilities the same level of care and dignity as all other guests, and as is reasonably possible, to provide the same opportunity to access our services.

Referencing Bodies & Resources
Accessibility Standards for Customer Service, Ontario Regulation 429/07
Accessibility for Ontarians with Disabilities Act, 2005 (AODA)
Accessibility for Customer Service: Training Resource Feb 2009
Accessibility for Customer Service: Employer Handbook April 2009
Ontario Human Rights Code
Bartlett Lodge Policy and Procedures

Providing Services for all people
Bartlett Lodge is committed to providing excellent experiences for all guests and staff with disabilities. The terrain at Bartlett Lodge may limit safe accessibility for all types of disabilities. Guests are asked to communicate with Bartlett Lodge prior to booking to discuss their disabilities in order to ensure the suitability of a safe stay.
Should Bartlett Lodge not be suitable for a guest then the administrative staff will make other appropriate suggestions available.

We will communicate with guests in ways that take into account their disability. We will train our staff on how to interact with people with various types of disabilities. All documents required by the Accessibility Standards for Customer Service are available upon request.

Phone and Email:
Bartlett Lodge will make every effort to provide accessible phone service to guests. Bartlett will communicate with guests via email or mail if phone communication is not suitable.

Assistive Devices:
We will ensure that staff are familiar with various assistive devices that maybe used by guests. Staff will be trained with devices that may be used by our guests prior to their arrival. Guests will have discussed the limitations and implications prior to arrival.

Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed on property and in spaces that are open to the public. The Managers and administrative staff will have discussed the implications of service animals and resulting logistics with guests prior to their arrival.

Bartlett Lodge will make reasonable efforts to provide methods of payment that are easily accessible. Questions will be answered by staff via email, phone or mail.

Support Persons
Support workers attending the Lodge with a guest will be charged the full fees applicable to guests.

Notice of temporary disruption
Bartlett Lodge is committed to informing guests if there is a disruption of service that affects accessibility. If a disruption occurs while a guest is attending the Lodge then the disruption will be communicated immediately to our maintenance department and appropriate actions taken.

Training for staff
All Bartlett staff will be trained to properly assist campers with disabilities. This training will take place during spring training and be delivered by Managers and Owners. Bartlett Lodge will work to eliminate any barriers that may affect full enjoyment of guests with disabilities.
Training will involve the use of devices, support and interaction with the guest and animals and any other item that will affect their safety and comfort while at the Lodge. Bartlett Lodge will make office staff familiar with phone technology intended for people with disabilities. We will offer to communicate with guests in a method that is suitable to meet their needs.

Feedback process
Feedback can be provided in person, by telephone, in writing or by email, to the attention of the Owners and Managers. Guests can expect to hear back within two weeks time regarding any concerns.

In person or by regular mail:
132 Reynolds St, Oakville, Ontario L6J 3K5
Phone: 905-338-8908 or 705-633-5543
Fax: 705-633-5746