Bartlett Lodge and COVID-19
We are officially open for the season!
While the Bartlett experience may be a little different than it has in years past, we promise to provide the same level of service and serene tranquility that you have come to know and love. We are closely following all directives set out by our Local Public Health Unit to ensure that we are able to deliver the Bartlett experience to you as safely as possible.
Regardless of what brings you to Bartlett, I am so honoured that you have chosen us as a destination, and that you have placed your trust with my team to ensure your safety. We encourage you to read below for some details on our current CoVID-19 policies and procedures.
Screening and Testing for CoVID-19
We ask that if you are feeling unwell or showing any signs of CoVID-19 to please stay home. We remain flexible and are available to move your booking to a different date. To ensure the safety of our staff and other guests, we will be taking temperatures on your arrival. We use a very non-invasive forehead thermometer that takes less than 3 seconds. We understand that it may feel like a cold and unwelcoming procedure to put in place but please know it is in everyone’s best interest to keep our resort safe.
Masks and Face Coverings
As of July 7th, Renfrew County has made it mandatory to wear masks in all indoor public places. Our office staff are protected behind plexiglass. Our dining room servers will be wearing masks, and in the event that anyone must come into your cabin they will likewise be wearing masks. We ask that you wear a mask if reasonable to do so. We are happy to provide disposable masks if you wish.
Dining Room and Food Service
We are happy to announce that as of July 17th, all interior restaurants in Renfrew County are able to open to the public. Guests will now be able to enjoy breakfast and dinner in our dining room. We are taking all necessary precautions and ensuring that we adhere to all policies and social distancing requirements to ensure we provide a safe space for our guests.
To this end, seating is limited to 50% of our capacity and therefore we ask that you provide us your preferred dinner time, if you have not already done so, prior to your arrival. Our seatings are at 6pm or 8pm. Don’t forget to bring your own alcohol to enjoy during your stay!
Front Office and Payment
We’ve moved to an express checkout process to avoid handling currency; however, staff remain available in the office for any questions or requests and hope to see you!
What additional steps are you taking to ensure the safety of your guests and staff?
We have installed various safeguards and physical barriers to ensure we maintain a distance of 6 feet between guests and staff. Boat trips are limited to only those from the same household and to a maximum of 4 guests. You may experience a bit of a wait and for that we apologize.
We will also no longer be offering daily housekeeping room services. While we will certainly provide fresh linens and towels, our housekeeping staff will not be entering cabins until your checkout. We have invested in ULV Chemical sprayers and will be using an EPA-registered disinfectant as part of our cleaning process in guest rooms. We have temporarily closed Isabel’s guest lounge and our main lounge is operating at 50% capacity. We have extended our WiFi services to reach guest cabins for those who wish to use the service. There is a small daily fee of $8.95 per cabin for access to the WiFi network.
All water equipment and mountain bikes will be available on a first come, first serve basis. We will have disinfectant bottles available by each dock in the event that you wish to spray equipment yourself for extra peace of mind.
Algonquin Park Closures
All park trails are open! The visitors centre and logging museum are open and offering reduced services. The Algonquin Art Centre remains closed until further notice.