We are already counting down the days to the start of our 2021 season!
While the Bartlett experience may be a little different than it has in years past, we promise to provide the same level of service and serene tranquility that you have come to know and love. We are closely following all directives set out by our Local Public Health Unit to ensure that we are able to deliver the Bartlett experience to you as safely as possible. Regardless of what brings you to Bartlett, we are so honoured that you have chosen us as a destination, and that you have placed your trust with our team to ensure your safety. We encourage you to read below for some details on our current CoVID-19 policies and procedures.
This section will be continually updated throughout the winter and early spring as we closely monitor all government directives and advisories in preparation for our 2021 season.
Current Policies and Practises:
Screening and Testing for CoVID-19
We ask that if you are feeling unwell or showing any signs of CoVID-19 to please stay home. To ensure the safety of our staff and other guests, we will be taking temperatures on your arrival. We use a very non-invasive forehead thermometer that takes less than 3 seconds. We understand that it may feel like a cold and unwelcoming procedure to put in place but please know it is in everyone’s best interest to keep our resort safe.
Masks and Face Coverings
Renfrew County has made it mandatory for employees and guests to wear masks in all indoor public places. Our office staff are protected behind plexiglass. Our dining room servers will be wearing masks, and in the event that anyone must come into your cabin they will likewise be wearing masks. We ask that you wear a mask unless you are medically exempt or have a condition which prevents you from doing so. We are happy to provide disposable masks if you wish.
Dining Room and Food Service
Currently all interior restaurants in Renfrew County are able to open to the public. Guests are able to enjoy breakfast and dinner in our dining room. Regrettably, we do not have an outdoor patio. We are taking all necessary precautions and ensuring that we adhere to all policies and physical distancing requirements to ensure we provide a safe space for our guests.
To this end, seating is limited to 50% of our capacity and therefore we ask that you provide us your preferred dinner time, if you have not already done so, prior to your arrival. Our seatings are at 6pm or 8pm. Don’t forget to bring your own alcohol to enjoy during your stay!
Front Office and Payment
We’ve moved to an express checkout process to avoid handling currency; however, staff remain available in the office for any questions or requests and hope to see you! We continue to accept debit, credit, and cash.
Additional Steps to Ensure the Safety of Our Guests and Staff
We have installed various safeguards and physical barriers to ensure we maintain a distance of 6 feet between guests and staff. Boat trips are limited to a maximum of 4 guests. Due to the decreased capacity of the boats you may experience a bit of a wait and for that we apologize.
On the advice of our tourism partners and the Housekeeping Association of Ontario we will no longer be offering daily housekeeping room services. While we will certainly provide fresh linens and towels, our housekeeping staff will not be entering cabins until your checkout.
We use an EPA-registered disinfectant as part of our cleaning process in guest rooms.
All water equipment and mountain bikes will be available on a first come, first serve basis. We will have disinfectant bottles available by each dock in the event that you wish to spray equipment yourself for extra peace of mind.
Algonquin Park Closures
For the 2020 season, all park trails were open! The visitors centre and logging museum offered reduced services while The Algonquin Art Centre was closed. Once we are able to confirm closures for the 2021 season this section will be updated.