Bartlett Lodge and COVID-19
Like us, you have no doubt been reading and having conversations with loved ones about coronavirus (COVID-19) here in Canada and across the world. We, among the many others in our industry, have been closely monitoring the rapidly evolving situation in conjuncture with Public Health Officials and are making informed decisions following guidance from the Government of Canada and our Local Public Health Unit.
Enjoying the clean, natural environment of Bartlett Lodge is something we have been proud to do for the last 102 seasons. We understand and empathize that some may be considering suspending or postponing their travel plans and choosing to stay close to home, but we have also heard from lots of our guests that they hope to continue with their planned vacations.
Based on the best advice available from all levels of Government, Bartlett Lodge has delayed the opening of the 2020 season to June 19th, 2020.
I have made a reservation for a date before June 19th. What happens to my booking?
Any guests who have a booking with an arrival date between May 15th and June 19th will be contacted individually to explore their available options. If you have not heard from us, please ensure we have your correct contact information by emailing us at firstname.lastname@example.org
What happens if I have to cancel my booking because of COVID-19?
We are committed to remaining flexible with our cancellation policy. If you are required to cancel your booking because of an issue related to COVID-19 we will return your deposit.
Can I rebook instead of cancelling my reservation outright?
Absolutely! Please contact us directly and we will be happy to explore options to rebook your reservation.
What additional steps are you taking to ensure the safety of your guests and staff?
Running a resort (and restaurant!) require us to adhere to strict cleanliness standards and a rigorous training process. We continue to review our already stringent disinfecting policies in our restaurant, dining room, guest cabins, and all common areas. We have further amended our staff training and on-boarding procedures to ensure each staff member is aware of the unique challenges presented by COVID-19 and how to best navigate them. We are happy to answer any specific or individual concerns via email.