Bartlett Lodge COVID Policies
As our 2021 season comes to a close, we want to thank each and every guest who made this season possible. The tremendous outpouring of support from both returning and new guests means the world to us! We can’t wait to see you all again in 2022. Please keep an eye on this page as we update our COVID-19 policies throughout our offseason to reflect ongoing recommendations and requirements from our local public health unit.
While the Bartlett experience has been a little different than it has in years past, we’ve promised to provide the same level of service and serene tranquillity that you have come to know and love. We are closely following all directives set out by our Local Public Health Unit to ensure that we are able to deliver the Bartlett experience to you as safely as possible. Regardless of what brings you to Bartlett, we are so honoured that you have chosen us as a destination and that you have placed your trust in our team to ensure your safety.
Current Policies and Practices
Screening and Testing for CoVID-19
We ask that if you are feeling unwell or showing any signs of CoVID-19 to please stay home. To ensure the safety of our staff and other guests, we will be taking temperatures on your arrival. We use a very non-invasive forehead thermometer that takes less than 3 seconds. We will also require that all guests (and staff) complete a screening form. We understand that it may feel like a cold and unwelcoming procedure to put in place but please know it is in everyone’s best interest to keep our resort safe.
Masks and Face Coverings
Masks are mandatory in all public indoor areas of the resort. We likewise ask that if you are unable to maintain a minimum of 6 feet between our staff that a mask is worn. Our office staff are protected behind plexiglass. Our dining room servers will be wearing masks. In the event that anyone must come into your cabin, they will likewise be wearing masks. We are happy to provide disposable masks if you wish.
Dining Room and Food Service
Effective September 22nd, 2021 Ontarians will need to be fully vaccinated (2 doses plus 14 days) and provide proof of vaccination along with photo ID to access higher-risk indoor public settings. One of these identified settings is interior dining rooms. Regrettably, Bartlett Lodge does not have an outdoor dining room. This means that any guests that wish to eat in our dining room must provide proof of vaccination
In-house guests who do not wish to disclose their vaccination status, or those who are not fully vaccinated may enjoy their meals as take-out to their cabin. Children under 12 years old are exempt.
While we hope to allow each guest the opportunity to eat at their preferred seating time the safety of our guests is of utmost concern to us. If you have not already selected a dinner time for your first night with us please do let us know at your earliest convenience. We will make every effort to ensure you are able to eat at your preferred time but appreciate your understanding that due to capacity restrictions it may not always be possible. You may absolutely still bring your own alcohol to enjoy, and we have the utmost confidence that our meals will rival those served in our dining room.
Front Office and Payment
All registration details will be sent to you via email. When you arrive you will find a room key in your cabin. We’ve also moved to an express checkout process; however, staff remain available in the office for any questions. We continue to accept credit, debit, and cash.
Additional Steps to Ensure the Safety of Our Guests and Staff
Our guest lounges have reopened with a maximum capacity of 5 guests. Masks are mandatory unless eating or drinking. We have likewise extended our WiFi services to reach guest cabins for those who wish to use the service. You may recall from previous visits that we charge a small fee for daily access.
We have installed various safeguards and physical barriers to ensure we maintain a distance of 6 feet between guests and staff. Boat trips are limited to only those from the same household and to a maximum of 4 guests. You may experience a bit of a wait, and for that, we apologize.
We use an EPA-registered disinfectant as part of our cleaning process in guest rooms. While we are happy to provide daily housekeeping services, we do ask that you are not in the cabin while our Housekeeping team performs their duties to minimize the risk. All water equipment and our mountain bikes will be available on a first-come, first-serve basis. We have disinfectant bottles available by each dock in the event that you wish to spray equipment for extra peace of mind.
Algonquin Park Closures
For an up-to-date list, please see the Friends of Algonquin COVID-19 Update Page. We will update this space closer to the start of our 2022 season.