Bartlett Lodge COVID Policies
Bartlett Lodge is open for the 2021 season!
While the Bartlett experience may be a little different than it has in years past, we promise to provide the same level of service and serene tranquility that you have come to know and love. We are closely following all directives set out by our Local Public Health Unit to ensure that we are able to deliver the Bartlett experience to you as safely as possible. Regardless of what brings you to Bartlett, we are so honoured that you have chosen us as a destination, and that you have placed your trust with our team to ensure your safety. We encourage you to read below for some details on our current CoVID-19 policies and procedures.
Current Policies and Practices
Updated May 14th, 2021
Screening and Testing for CoVID-19
We ask that if you are feeling unwell or showing any signs of CoVID-19 to please stay home. To ensure the safety of our staff and other guests, we will be taking temperatures on your arrival. We use a very non-invasive forehead thermometer that takes less than 3 seconds. We will also require that all guests (and staff) complete a screening form. We understand that it may feel like a cold and unwelcoming procedure to put in place but please know it is in everyone’s best interest to keep our resort safe.
Masks and Face Coverings
Masks are mandatory in all public indoor areas of the resort. We likewise ask that if you are unable to maintain a minimum of 6 feet between our staff that a mask be worn. Our office staff are protected behind plexiglass. Our dining room servers will be wearing masks, and eye protection. and in the event that anyone must come into your cabin they will likewise be wearing masks. We are happy to provide disposable masks if you wish.
Dining Room and Food Service
The largest change that we currently have in place is that we have closed our dining room, opting for a take-out service for meals served in your cabin. We’ll be setting up a dining space in your cabin for you. Since restaurants are not permitted to open either interior or exterior dining in Ontario, this is a condition of us being allowed to open. You may absolutely still bring your own alcohol to enjoy, and we have the utmost confidence that our meals will rival those served in our dining room.
Front Office and Payment
When you check-in with us at the office, you will only need to collect your room key. All registration details will be sent to you via email. If you prefer to have a paper copy, we are likewise happy to provide you with one. We’ve also moved to an express checkout process to avoid handling currency; however, staff remain available in the office for any questions. We continue to accept credit, debit, and cash.
Additional Steps to Ensure the Safety of Our Guests and Staff
Regrettably, we are unable to offer guided tours until further notice. If you have a tour booked, we are happy to issue a refund for the tour. We have temporarily closed our guest lounges but have finished extending our WiFi services to reach guest cabins for those who wish to use the service. You may recall from previous visits that we charge a small fee for daily access.
We have installed various safeguards and physical barriers to ensure we maintain a distance of 6 feet between guests and staff. Boat trips are limited to only those from the same household and to a maximum of 4 guests. You may experience a bit of a wait and for that we apologize.
We have invested in ULV Chemical sprayers and will be using an EPA-registered disinfectant as part of our cleaning process in guest rooms. While we are happy to provide daily housekeeping services, we do ask that you are not in the cabin while our Housekeeping team performs their duties to minimize the risk. All water equipment will be available on a first come, first serve basis; however, we are regrettably unable to offer mountain bike rentals at this time. We have disinfectant bottles available by each dock in the event that you wish to spray equipment for extra peace of mind.
Algonquin Park Closures
At present, all hiking and interpretive trails remain open! Closures include the Minnising Biking Trail, the Algonquin Park Visitor Center (including the gift shop and book store), and all camping sites including backcountry. Do note that there is an extra ~1km hike to Booth’s Rock as the campground road is currently closed. For an up-to-date list, please see the Friends of Algonquin COVID-19 Update Page.